Why Work With Us?

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Here's what our satisfied customers are saying about us:

My association with Steve McKenna was extremely positive. Steve and his team honored every arrangement they made with me; provided me with accurate answers to my many questions, advised me as to when I should consult/obtain legal advice; made positive suggestions regarding things required so that I could sell my property for top dollar (I received two offers that were above the asking price) and stood by me with further advice and guidance when my first offer fell through. I never felt like I was receiving any “pressure” and it was always made clear to me that all decisions were mine and that no action would be taken on anything (no matter how small) without my permission. This was explained to me clearly “up front” and Steve and his team lived up to exactly what they said. They far exceeded my expectations . Their professionalism and dedication certainly showed!

“Working with you on the sale of my condominium has been such a pleasure. You have made a potentially stressful time quite the opposite. I’ve appreciated your timely communication, straightforward approach and offers of help above and beyond the norm. Your professionalism and kindness has marked every interaction. Many, many, thanks! Thank you for going above and beyond our expectations.”

I think we’ve pretty much recovered from selling the house, though we haven’t finished unpacking yet! But if I wait for that to be done, you’ll never get this note and I’ve been thinking about sending it since the day of our closing on July 20 th and it‘s already August!! I just didn’t grasp that I suddenly wouldn’t see you again after all those weeks of intensive work together, obvious though it was!! So I’m writing to say goodbye and thank you and your whole team. I’ve bought and sold quite a few houses in my life with a variety of real estate brokers, and Jack has sold even more during his days working in real estate development in Boston. You are the best by a big margin—in fact; you have become our standard for a good agent.

We were very impressed by your whole approach, expertise and attention to detail from that first meeting with all the stats about Arlington real estate to the very last day when you were already several steps ahead in dealing with the trash on the morning of the closing. The work you did, day by day, making the right judgment calls and staying on top of everything enabled us to sell our house quickly and as painlessly as possible in a scary market and was worth every penny of your commission. I’ve seen many people struggle through trying to sell their house without a good broker—that’s even happened to me once in the past—so I especially want you and your team to know what a pleasure and relief it is to work with the best in the business…it really makes a difference. Thank you all.

We talked with Steve for quite a while before putting our house on the market. He performed an initial market analysis and several updates before we finally decided the time was right to pull the trigger and put our house on the market. Steve was patient and very helpful during the time we were making up our mind. He never used pressure and waited for us to make the decision. When we did put our house on the market, Steve was very helpful to explain the marketing activities, showing details and open house schedule. We were very lucky as we received an excellent offer during the first open house, with other back up offer opportunities. I should not say it was luck, it was due to Steve’s help in setting the right price for the market and his excellent marketing activities. After the offer and conditions were successfully completed, Steve and his team were very helpful through out the entire process leading up to closing. Steve and his team were also great about returning emails and phone calls promptly during the process.

We would not hesitate to use Steve and his team again if the need arises again to sell or purchase a home in the Arlington or surrounding area .

We would like to thank you, on behalf of our entire family, for the outstanding real estate services you have provided to us over the last 5 years. You have been able to find “just the right place” for each of us and to help us through every step of the transaction – from providing advice in connection with the “offer”, to assisting with the myriad, easily overlooked details of “closing”, and finally to supporting us through the process of “moving in”. Your close attention to our projects, and the range of services provided by your team, have consistently been of the highest caliber . We appreciate not only the high professional standards your team exemplifies, but also your warm understanding of our needs and your candid advice on the tough choices.

We confidently recommend your services whenever we have the opportunity to do so, pointing out that we have dealt with serveral competent real estate agents over the years, but that the quality of your support is beyond anything we have seen or heard of and that your honest candor has always been right on target. We look forward to having you handle the real estate aspects of our next “downsizing” move!

We just wanted to send you a quick note of thanks for all your help with our house sale. We’re so pleased with how everything went. We very seriously considered trying to sell the house ourselves – it looks so easy from the outside. Setting a price, having an open house, making the sale. We couldn’t have known what a difference your expertise about the market, about advertising, and about negotiating would make throughout the process . We also couldn’t have predicted how much time and energy went into the negotiation. Very soon after we started working with you, we felt sure we’d made the right decision (and we were also relieved not to be doing the house sale on our own!).

[We] wanted to say “Thank you” for all that you did for us during the sale of our old house and purchase of our new house. We couldn’t be happier with our decision and the way things turned out . Charlton Street and our new house in particular are awesome! We are familiar with a lot of our neighbors and love the new ones we’ve met in the last two weeks. The house is perfect. We have so much more room!!! You were great, attentive and helpful .

I want to thank you again for all the hard work you put in to get the [family] property closed. I know it was not easy dealing with us and all the emotions, but you were a true professional .

I would like to take a moment to thank you [Steve and Erika] for everything you have done for us. This wasn’t an easy sale on many levels, and yet you both gave it your all and persevered to the finish . It is difficult to express how grateful I am for your good nature, warmth, competence, generosity, optimism, and equilibrium under way-less-than-ideal circumstances. I hold both of you – and your work – in the highest regard. I am a firm believer in the “Pay it Forward” concept. Kindness is always repaid in one way or another. With your reputation I can’t imagine you are much in need of references, but if ever you are, I am happy to help.

Erika Pereira helped us in a real estate search that lasted many months. Her expertise, promptness, commitment, and overall professionalism are unrivaled.

I am sure that most agents would have lost patience with us, given the duration of our search, and the fact that we modified our search criteria many, many times. Not Erika. Erika told us to walk away from several properties, even when we were interested – we found this compelling because she could have earned her commission and moved on. Instead, she took the time to steer us in the right direction.

Erika promptly and clearly responded to every question we asked – many of our questions were about minor or even insignificant details – and maintained enthusiasm even when we grew weary. On one occasion, we backed away from a property after making an initial bid; I feared that at this point Erika would write us off as unreliable or undecided clients. When a listing appeared that finally met each of our many criteria, Erika took immediate action so that we could bid before the property’s scheduled open house.

She then helped us negotiate credits to our offer, enduring, again, what felt like an excruciatingly detailed back and forth series of emails between the various parties. Erika looked after our interests through this entire process and helped win our prize without over-bidding. After our deal closed, she remained available to us when we sought recommendations for local contractors.

I would not consider making a real estate decision without her.

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