ARLINGTON, MA – March 20, 2021 – Gibson Sotheby’s International Realty in Arlington, Massachusetts has ranked #1 of the Top 20 Small Companies in the country and is among America’s Top 35 real estate brokerages firms, based on measurable service excellence and customer satisfaction.
Winning the national QE Award (pronounced “Quie”) “Reflects measured and independently verified customer service excellence and customer satisfaction in real estate service in North America,” says Larry D. Romito, CEO of Quality Service Certification, Inc. (QSC), creators of the award.
The 2021 QE Award recognizes the Top 5 Large Companies, the Top 10 Midsize Companies and the Top 20 Small Companies, from California to Massachusetts and Florida to Minnesota, spanning 22 states and includes some of the most respected independent and well-known national and regional brand names.
“To earn this national distinction, our sales associates in Arlington, Massachusetts successfully demonstrated outstanding performance in areas such as client service, attention to customer needs, and execution of best business practices,” said Larry Rideout, Chairman and Co-Owner of Gibson Sotheby’s International Realty. “Earning the QEAward from Quality Service Certification is perhaps one of the most meaningful honors any brokerage in real estate can receive.”
“Our team of dedicated professionals are deeply seated in the Arlington community and have built lasting relationships there over the years,” adds Paul McGann, President and Co-Owner of Gibson Sotheby’s International Realty. “This award honors that hard work and demonstrates that our associates went ‘above and beyond’ for customers throughout their buying or selling process.”
The 2021 QE Award is based upon the results of an independent survey limited solely to buyers and sellers who were in a real estate transaction that closed with participating real estate companies. Quality Service Certification, Inc. and Leading Research Corporation administer the process to ensure that every past customer is surveyed, preventing agents or companies from selectivity, influence, or interference.
“Gibson Sotheby’s International Realty in Arlington has elected to participate in service assessment and feedback following every transaction, setting a new standard for excellence,” said Romito. “Today’s consumers seek transparency, accountability, and trusted information to help them make informed decisions. We believe that in a consumer-centric world, the higher standard for gauging excellence in professional services should authentically measure how well each customer is served, not just how much business is done.”
Romito notes that the QE Award is based upon aggregated overall Customer Satisfaction as a percentage of all returned surveys from customers surveyed without selectivity, editing, deletion, cleansing or manipulation. “No other system exists, anywhere, in the real estate industry that can legitimately make that claim,” he said, noting that “accurate, reliable, independently validated survey results of individual agents” can be accessed by visiting RatedAgent.com.
Eligibility for the 2021 QE Award requires a minimum number of surveys sent and returned, which may be adjusted from year to year based upon market conditions and the number of participants. More than 30,000 real estate agents and 750 companies elected to participate in the customer satisfaction assessment survey process in 2020 for the 2021 QE Award.